Thank you for your interest in MyCCTVCamera. We are an internet company that specializes in providing surveillance cameras and security DVRs to businesses and homeowners. Our products are easy to use and simple to set up. Watch your property when you're on vacation, or monitor your business from anywhere in the world using streaming video technology available in our security DVRs. We ship products from our Q5 USA security warehouses located in Arizona and Florida.

You can contact us using email at any of the following email addresses:

Sales@mycctvcamera.com

Orders@mycctvcamera.com

Support@mycctvcamera.com

You can also call the warehouse direct using our toll free number: 1-800-513-1459

WARRANTY INFORMATION

Q5USA warrants that its products, at the time of shipment, are free from defect in material or workmanship under normal use and service for one (1) year. Warranty may be extended up to three (3) years (total) by adding at customer's expense, 10% of product's cost every year after the first year. Please call email us for full details.

Warranty is void if the product is not operated in conformance with installation, mechanical, or electrical requirements. The result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident or negligence in use, storage, transportation, handling, or if the original markings or identification have been removed, defaced, or altered void said warranty. Lightning, electricity, water, fire, other hazards, acts of god, or other impacts outside normal operating guidelines are not covered under warranty.

Return Policy

Any merchandise returned for a full refund must be done within 15 days. Products must include all original packaging including bubble wrap, twist ties, plastic bags, all manuals, power supplies, cables, and must not have any signs of use such as stretched cables, LCD film removed, fingerprints, scratches, dents, stripped/missing hardware, or torn/stained manuals. The ship date of your RMA must not exceed 15 days from the day of your purchase order date. After 15 days, we assume you have received benefit from the product and there will be a 20% restocking fee applied. After 30 days, we do not accept returned merchandise, under any circumstances. The ship date of your RMA must not exceed 30 days from your purchase order if returning a non-defective product not under the one year manufacturer warranty. We reserve the right to void any warranty or refuse refund for products damaged, by improper shipping boxes or not being packaged correctly, destroyed, altered or improperly installed. Non-defective returns will be refunded less shipping.

Returning Merchandise

All returns must be shipped freight prepaid by buyer unless otherwise specifie.

Returned merchandise must have an accompanying RMA number or it will not be accepted. Please use our support email address (listed above) or call us using our toll free number (also listed above) to obtain an RMA number prior to shipping. Then label and ship RMA items to:

Q5 RMA Dept.
(list RMA NUMBER here)
3900 N. 29th Ave.
Hollywood, FL 33020.