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Questions? You can call us any business day between the hours of 8:00am and 5:00pm at 727-512-3340

Warranty

Q5 USA (My CCTV Camera) warrants that its products, at the time of shipment, are free from defect in material or workmanship under normal use and service for one (1) year. Warranty may be extended up to three (3) years (total) by adding at customer's expense, 10% of product's cost every year after the first year. Please call email us for full details.Warranty is void if the product is not operated in conformance with installation, mechanical, or electrical requirements. The result of misuse, abuse, vandalism, neglect, improper installation or application, alteration, accident or negligence in use, storage, transportation, handling, or if the original markings or identification have been removed, defaced, or altered void said warranty. Lightning, electricity, water, fire, other hazards, acts of god, or other impacts outside normal operating guidelines are not covered under warranty.PC based DVRs must not have any alterations on software or hardware. Products must not be opened in attempt to repair, nor can any cables be cut on cameras. Performing any of the above will void warranty. Q5, CORP. will not be responsible for packing, inspection, or labor costs in connection with the return of products. No product shall be accepted for warranty service that is not accompanied by an RMA Number issued by Q5, CORP. Buyer must provide the invoice number in question.

Return Policy

Any merchandise returned for a full refund must be done within 15 days. Products must include all original packaging including bubble wrap, twist ties, plastic bags, all manuals, power supplies, cables, and must not have any signs of use such as stretched cables, LCD film removed, fingerprints, scratches, dents, stripped/missing hardware, or torn/stained manuals. The ship date of your RMA must not exceed 15 days from the day of your purchase order date. After 15 days, we assume you have received benefit from the product and there will be a 20% restocking fee applied. After 30 days, we do not accept returned merchandise, under any circumstances. The ship date of your RMA must not exceed 30 days from your purchase order if returning a non-defective product not under the one year manufacturer warranty. We reserve the right to void any warranty or refuse refund for products damaged, by improper shipping boxes or not being packaged correctly, destroyed, altered or improperly installed. Non-defective returns will be refunded less shipping.